PRIVACY POLICY

Koko Kreative
ABN: 78 399 214 632
Effective Date: 10/02/2024

1. Overview

At Koko Kreative, your privacy is important to us. We are committed to protecting the personal information we collect and handle in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, store and protect your personal information. By using our services or website, you consent to the practices outlined in this Privacy Policy.

2. What Personal Information We Collect

We collect the following types of personal information:

  • Email address – when you subscribe to our mailing list, submit a contact or enquiry form, or respond to a marketing campaign

  • Name and contact details – if you become a customer or make an enquiry

  • Business information – if relevant to providing our photography services

  • Any information you voluntarily provide – through forms, messages, or correspondence with us

We do not collect sensitive personal information (as defined in the Privacy Act).

3. How We Collect Personal Information

We collect personal information in several ways, including:

  • Directly from you when you:

    • Fill in forms on our website

    • Email us or engage with us via social media

    • Become a customer or express interest in our services

  • Through third-party platforms such as:

    • Google Ads

    • Meta Ads (Facebook & Instagram)

We also use Google Analytics and Google Tag Manager to collect anonymised data on how users interact with our website (e.g., page views, traffic sources), but this data is not linked to identifiable individuals. We do not use browser cookies to collect personally identifiable information, and we do not use a Meta Pixel.

4. Why We Collect Personal Information

We collect, hold, and use your personal information to:

  • Provide our product photography services

  • Respond to your enquiries and requests

  • Send you marketing and promotional materials you’ve opted into

  • Improve our website, services, and marketing strategies

  • Comply with legal obligations

You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in the message.

5. How We Use or Disclose Your Information

We may disclose your personal information to:

  • Trusted service providers who help us operate our website, marketing, or analytics (e.g., Google)

  • Legal or regulatory authorities, where required by law

  • Other parties, with your consent or as authorised under the Privacy Act

We do not sell, rent, or trade your personal information to third parties.

6. Data Security and Storage

We take reasonable steps to ensure your personal information is secure, including:

  • Securing our systems and data storage

  • Limiting access to authorised personnel

  • Using reputable third-party platforms with strong security policies

Despite our best efforts, no system is 100% secure. We cannot guarantee the security of information transmitted to or from us via the internet.

7. Accessing and Correcting Your Information

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of your information if you believe it is inaccurate or out of date

To make a request, please contact us at the email provided below. We may require you to verify your identity before responding.

8. Overseas Disclosure

At this time, we do not knowingly disclose your personal information overseas. However, some third-party services we use (e.g., Google or Meta) may store data on servers located outside Australia. These providers are required to comply with international data protection standards.

9. Privacy Complaints

If you have a concern or complaint about how we’ve handled your personal information, please contact us directly. We’ll aim to respond within 30 days.

If you’re not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Website: https://www.oaic.gov.au
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be published on our website with the new effective date. We encourage you to review it regularly.

11. Contact Us

For any privacy-related queries, please contact:

Koko Kreative
Email: hello@kokokreative.com.au
Website: https://kokokreative.com.au